Tag Archives: missing information

It may be obvious to you but …

Just a quick post based on an incident this afternoon.

I was in the Bureau de Change waiting to buy some Euros for a trip next week. A couple of people ahead of me in the queue was a woman in her sixties. She approached the desk and said “I’d like to give my grandsons £30 in Euros each” and then waited. The assistant sat and waited for a while and when it was clear that no further information was forthcoming, she said “How many grandsons have you got?”

It was a scene reminiscent of “The Graduate” where Benjamin is talking to Mrs Robinson on the phone at the hotel and she says “Isn’t there something you need to tell me?” He then goes into a bit of a monologue about how grateful he is etc. and she interrupts with “The room number Benjamin, the room number!”

Sometimes we forget to communicate important bits of information because it is obvious to us – we need to be aware that it may not be obvious to others.

Have you ever done anything similar?

What can you do to avoid similar problems?