It is interesting that sometimes several seemingly unconnected bits of information provoke a new line of thought [or reopen an old one]. Last week, Management Today reported on-line that UK corporates were sitting on over £70 billion of cash reserves and quoted an influential forecaster as saying they needed to start investing. This week we [...]
Customer care is something I have a real bee in my bonnet about and I really enjoy helping clients improve their performance. I’m always on the lookout for stories of good [and not so good] customer care. Some of them are so good / bad that I’d willingly pay for them but some businesses are [...]
In the Open University Business School MBA module I tutor ["Making a difference"], the students are expected to undertake an evidence based initiative in their own organisation. As they move through the process, we suggest that they use a mnemonic “CATUR” to assess the: Complexities Ambiguities Tensions Uncertainties and Risks associated with their proposals. As [...]
